Beyond achieving the day-to-day and long-term business requirements for our clients, Basilica will always ensure we provide an exceptional level of service and support. Basilica provides every client with a hierarchy of contact and support points that includes the board of Directors.

Approaching customer needs in a flexible manner has been the key to our success to date. By qualifying your requirements and applying the right skills, we strive to bring you realistic value in a real time scale.

Investor in People
As a UK-based organisation, recognised by the Government as an Investors in People business, our fundamental asset is our staff. One of Basilica’s differentiators is the quality of our personnel. This quality shines through regardless of whether you are speaking with a member of our logistics team or a customer-facing Account Manager.

ISO9001:2000
Holding the coveted ISO9001:2000 accreditation is a clear recognition of Basilica’s own investments to make a successful business through best practice. For our clients, leverage of our ‘Tier-1’ partnerships makes sure that the solutions provided are underpinned by world-class technologies and skills, ensuring projects are delivered to schedule.

Long-term Business Relationships
Basilica recognises the value of a painless, and hopefully enjoyable, customer experience and this is instilled in all personnel. By getting even the simple things right consistently, we aim to ensure our customers and suppliers alike are left with a feeling of confidence in Basilica. For example we do not have an automated telephone system, so there will always be a person there to deal with your query whatever it may be.

“The calibre of Basilica’s staff is exceptional. Basilica has developed a good understanding of the Churchill Group and that understanding is based on mutual trust, flexibility and reliability.”
John Housego, Head of Group IT,
Churchill Group plc