Basilica offer an entirely bespoke service to ensure a solution that suits your business. Working within the ITIL SAM Guidelines, and aligned to the ISO standard requirements, Basilica review your environment and advise the steps required to get your software assets working for you. Over/Under spending on licenses has always been considered the obvious saving alongside the protected reputation of being compliant, however Basilica are fast proving the best savings come through support and security. 

Whether you are a beginner in this field and require support from the discovery tool upwards, or an old hand who would like a sanity check to bring your current practices up-to-date and check your policies are still in line with expectations, Basilica can design a solution to suit you. Basilicas unique assessment tool gives instant visibility of the areas to concentrate on, and our team of specialists can cover all required, be it technical or policy based. 

Basilica SAM Services start with a full SAM Analysis of your current environment. It is based around a series of questions asking you about every aspect of the software lifecycle to understand your current position. The report highlights areas that you have already achieved (maybe without realising), other things to consider, and even subjects you didn’t realise were relevant. Basilica will then design a report detailing the potential risk areas and build a bespoke solution, designed around you, to resolve them. This is an excellent way of building and costing your own internal business plan for future budgets. 

As each solution is built around your own business requirement, the savings will be unique to you. Whilst the industry routinely presents a saving of 30%, Basilica has designed a model which not only demonstrates, but proves your own personal return. 

Any service design will be based on all of some of these services depending what your company specifically requires:

SAM Consultancy: Compliancy: License Management : Technical Support : Discovery

SAM Consultancy: Many companies already have a discovery tool which is producing consistent data and has been doing so for a while. However, has this data been used recently and do you know other ways that this important asset information can be utilised? Alongside the physical piece, Basilica employs experienced SAM Consultants who can review, update and introduce new uses and ideas to ensure the data is managed in line with the latest standards regarding software use from its requirement until retirement. These policies provide a full audit trail for all software and ensure you know each piece is being used to its full advantage. All policies and procedures are aligned with the ITIL SAM Best Practise guide and ISO 19770-1. Quarterly reviews will make sure that they remain effective and continue to reflect the business requirement.

Compliancy:Using either our hosted discovery tool, or your own onsite tool, a full audit is completed. Starting with the traditional understanding around compliancy we work to produce your current licensing position (ELP). Then, to further enhance the tools results, Basilica works with you to design your required reports and metering levels. After an agreed period of time a compliancy resolution and licensing solution is determined. If requested, Basilica will work with each of your chosen vendors to grant you confirmation of your compliancy in line with their own policy.

Licensing Management: Good license management is where SAM came from. Being over-licensed or using the wrong scheme is potentially more expensive than being caught being under licensed. Using the results from the audit tool our dedicated team of licensing specialists will review and advise on all the major manufacturers.

Technical Support: As one of the largest reasons for failure of the SAM Database is not keeping the chosen audit and management tool up to date and relevant. The objective of the Basilica Help Desk is to provide a single point of contact for advice, guidance and the pro active monitoring and management of the chosen tool. This will be achieved by a close relationship between the helpdesk and the customer using an experienced team of customer engineers who will constantly work to understand the customer environment and adapt the tools and processes accordingly. This team of engineers have experience in many areas of desktop and server support offering technical support and management of the customers infrastructure allowing the customer to concentrate on development of their environment to meet there business needs while being assured that there current environment is optimised and secure.

Discovery: A simple solution if you want to achieve quick identification of assets used on your network. Ideal if you are not yet ready to embark on a full SAM Solution and require data for a planned software upgrade like Vista or Office 2007. Basilica collects the data on your site, and returns it to you in an easy to use database designed around the information you require.

BT Basilica is part of Microsofts SAM Program - for more information please click here