Basilica is able to provide Engineers to complete Desktop and Server installations at customer site.

Customer requests are validated to scope the work required and to determine the level of engineer required to complete the project. An Installation Scoping Document is produced (ISD) and sent to the customer for approval, prior to an order being confirmed.

Engineers are:

• Fully accredited for the Intel / Microsoft platform.
• Provided with Mobile Phone, Laptop, PDA Devices, toolkit and technical support CD.
• Able to contact software and hardware vendors for resolution to obscure problems.
• In contact with Basilica Head office via mobile, PDA or dial in for access to systems or support where necessary.
• When the job is completed the ISD is signed by the customer to confim the work is completed. Under a separate cover and with agreement from the customer a satisfaction survey will be forwarded for completion giving us feedback which will allow us to monitor and evaluate our internal procedures.